Who we are
Civil IQ (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose and store personal information.
Information We Collect
We may collect personal information including:
- Name
- Email address
- Phone number
- Organisation or employer details
- Information submitted via contact forms or email
- Website usage information (via cookies and analytics tools)
We only collect information that is reasonably necessary for our business activities.
How We Collect Information
We collect personal information when you:
- Contact us via our website
- Email or call us directly
- Subscribe to updates
- Engage us for professional services
- Interact with our website
We may also collect limited information automatically through cookies and analytics tools.
How We Use Your Information
We use personal information to:
- Respond to enquiries
- Provide professional services
- Prepare proposals and project documentation
- Communicate with clients and stakeholders
- Improve our website and services
- Comply with legal obligations
We do not sell or trade personal information.
Disclosure of Information
We may disclose personal information to:
- Professional advisors (e.g. accountants, legal advisors)
- Service providers who assist us in operating our website or business
- Government agencies where required by law
All third parties are required to maintain appropriate confidentiality.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes secure storage systems and controlled access to sensitive information.
Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to:
- Monitor website traffic
- Improve user experience
- Understand how visitors use our site
You may adjust your browser settings to refuse cookies.
Access and Correction
You may request access to the personal information we hold about you and request corrections if necessary.
To make a request, please contact us using the details below.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Civil IQ Pty Ltd
Email: office@civil-iq.com.au
Phone: 0434 940 509
Address: 10-12 The Strand, Townsville City, QLD 4810
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.